1. How long does shipping take?
Metro Areas (Sydney, Melbourne, Brisbane, Adelaide): 2–5 business days.
Regional Areas: 5–10 business days, depending on distance from major hubs.
Remote / Rural Areas (NT, WA, Far North QLD, Outback NSW/SA): 7–14 business days.
Note: Shipping times are estimates only. Delays can occasionally occur due to courier networks, weather, or peak periods.
2. Do you ship Australia-wide?
Yes, we ship to all Australian states and territories. This includes metro, regional, and remote areas.
3. Do you ship to PO Boxes or Parcel Lockers?
Small Items: Yes, Australia Post can deliver to PO Boxes and Parcel Lockers.
Large / Bulky Items (e.g., solar panels, batteries): Must be shipped to a street address due to courier size restrictions.
4. Are there extra charges for remote or regional deliveries?
Some bulky or heavy items may attract an additional surcharge for delivery to remote postcodes. You’ll see this cost calculated at checkout before confirming your order.
5. Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a tracking link by email or SMS so you can follow your delivery in real time.
6. What should I do if my order is delayed?
If your delivery hasn’t arrived within the estimated timeframe, please:
Check the tracking link provided.
Contact the courier directly for an update.
If you still need assistance, reach out to our fulfilment team at tracking@starpoweradvancesolartechnology.com
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